Frequently asked questions

We sell wholesale only to registered businesses that resell pet products, including independent pet stores, groomers, feed stores, veterinary clinics, and online retailers. We do not sell to consumers.

Your legal business name, EIN, a state sales tax permit or resale certificate, and your business address. Most applications take about five minutes. Start your application.

Applications are reviewed within 48 hours. Once approved you get portal access with wholesale pricing.

The full catalog of 9,200+ products is open to browse, but wholesale pricing is shown only to approved accounts. This protects our retail partners' margins.

Minimum order amounts and any free-freight thresholds are confirmed with your account at approval.

From our distribution centers in Houston, Texas and New Haven, Connecticut, whichever is closer to you.

Case and box orders ship UPS or FedEx Ground. Pallet orders ship by LTL freight. Every shipment includes tracking. See our shipping policy.

We currently serve retailers in 32 states. Call or text (347) 433-8810 to confirm your location.

Orders typically ship within 1–2 business days of confirmation. Ground transit is usually 1–4 business days.

202 brands and 9,200+ products across dog, cat, small animal, and bird categories. Browse brands or download our line card (PDF).

Often, yes. Tell us what your customers are asking for and we will check availability.

Use the vendor inquiry form with your line sheet and wholesale pricing, and our team will follow up.

Report it within 48 hours of delivery with photos and your order number, and we will replace or credit it. Details are in our damage policy.

Unopened, resaleable, non-perishable items can be returned within 30 days with a Return Authorization. See the return policy.

Call or text (347) 433-8810. You will talk to our team directly, not a call center.